Refund & Cancellation Policy
Last Updated: August 17, 2026 • MemoryBanao Service Policy
At MemoryBanao, our portraits are custom-created digital products generated specifically for each customer.
Because the portrait generation process begins after an order is successfully placed, we generally do not accept cancellations or refunds for change-of-mind requests.
1. Cancellation
Because MemoryBanao operates an automated order fulfillment system, portrait rendering begin immediately and automatically upon successful payment confirmation.
As a result, orders cannot be cancelled or modified once payment is completed, as digital customization starts instantly for your submitted photograph.
2. No Refunds for Change of Mind
Because our products are customized digital creations, we generally do not provide refunds for reasons such as:
- Change of mind after purchase.
- Selecting the wrong theme or product.
- Providing a photograph that the customer later decides not to use.
- Not liking the artistic style or creative interpretation of the generated image.
- Customer expectations differing from the generated result.
We strongly recommend reviewing the product preview, theme description, and photo upload requirements before placing an order.
3. Technical Failure
If we are unable to generate or deliver the purchased portrait because of a technical problem on our side, we will make reasonable efforts to resolve the issue. Depending on the circumstances, we may provide:
If we are unable to provide the purchased service due to an unresolvable technical error, a refund will be processed for the affected order.
4. Duplicate Payment
If you are charged more than once for the same order due to a payment gateway or technical issue, please contact us immediately. After verification, any confirmed duplicate payment will be refunded to your original payment method, subject to the payment provider's processing procedures.
5. Payment Successful But Order Not Created
If your payment was successfully completed but your order was not created or cannot be located in our system, please contact us with your payment or transaction details. We will investigate the issue and, where appropriate, either process the order immediately or initiate a refund.
6. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method used for the transaction. The time required for the refund to appear in your account may depend on the payment provider, bank, or card issuer.
7. How to Contact Us
For cancellation, refund, duplicate payment, or technical support issues, please contact us:
MemoryBanao Billing Support
✉️ Email: [email protected]
Please include your Order ID and relevant payment transaction details so that we can investigate your request efficiently.
8. Policy Changes
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.